Policies and statements


Equality and diversity

LDA is committed to treating everyone fairly, we respect and value the diversity of our learners, customers, staff, suppliers, partners and all other people we work with. We strive to create a positive working environment to support learning and improve employment opportunities where everyone is treated with dignity and respect. We will challenge any instance of inequality and will anticipate and respond positively to different needs and circumstances so that everyone can achieve their full potential.

Our Equality and Diversity Vision is integral to our Company Vision of ‘Inspiring people to realise their potential’ and embedded in our values, strategic aims, policies and day to day business.

Our principles

As a national provider of apprenticeships we will:

  1. Deliver to the unemployed helping them raise their skills and competencies to support them into sustained employment
  2. Provide quality Apprenticeship delivery to 16-24 learners and target government priorities areas in line with our offer
  3. Provide positive and targeted support for identified groups who will gain most benefit from accessing learning through LDA
  4. Create a positive working environment where everyone is treated with dignity and respect, where inequalities are challenged and individuals are supported to achieve their full potential.

All our learners and customers have the right to the same high quality of service. They will be supported to achieve equal chances of success and opportunities of progression. We will:
Monitor all learner and customer groups and aim for a variance of no more than 5 per cent when measuring success outcomes.

Benchmark individual progression within programmes, across pathways and into employment/further learning and agree a target for variation. We will then monitor against the target to ensure positive progress.

How we will achieve our vision and meet our principles

a) All current and new staff will be made aware of our equality and diversity vision and how their job supports the vision and our principles. This will be evidenced through induction and continuously promoted within company values, competencies, individual objectives and through personal development

b) All learner and customer facing services (e.g. products, technology, service delivery staff, marketing and our premises) will proactively support the achievement of our vision and principles by:

  • Providing individualised support and encouraging every learner to achieve their potential
  • Developing positive and innovative solutions that best meet the diverse range of learner and customer needs.
  • Ensuring equality and diversity is embedded as part of internal planning, delivery, and evaluation through self-assessment and improvement planning activity

c) Promote our vision through showcasing learner and customer case studies, celebrating diversity in the working and learning environment and via promotion activities and materials

d) Identify, promote and share good practice through our own and our supplier / partner delivery locations and from the wider learning and training sector

e) Monitor and support employers to ensure learners and customers train within fair and inclusive workplace environments that comply with key requirements

f) Incorporate the equality and diversity vision and principles into our key business processes and governance. This will be achieved through:

  • Executive level responsibility and accountability for achievement of the vision and the principles (Caroline Groom)
  • Establishment of a quarterly Equality and Diversity Board that has responsibility for reviewing and supporting activity and progress
  • Establishment of an Equality and Diversity Representative network that promotes our vision and best practice across key parts of the business
  • Working to clear action and improvement plans that are monitored for progress and impact
  • Regularly reviewing equality and diversity policies and arrangements to ensure these comply with our statutory duties, are based on agreed good practice and supportive of our vision
  • Supplier / partner contract management framework and processes
    Training and development that enables staff to put our vision and principles into practice
  • Setting and monitoring targets to narrow gaps in learner and customer performance and participation
  • Carrying out impact analysis on key business projects and critical policies and procedures

We also have an Equality and Diversity Policy which describes in more detail how we will put our Vision and principles into practice and fulfil our statutory duties to promote equality, value diversity and eliminate discrimination so that all learners, customers, employees and employers realise their potential.

Safeguarding / Prevent policies

Our Safeguarding and Prevent policies provide frameworks to structure and inform our response to safeguarding concerns and for those people who may be vulnerable to the messages of extremism. In addition, they provide details of the local inter agency process and expectations in identifying appropriate interventions based on the threshold of need and the Channel process.

These policies apply to all employees and third parties including (this list is not exhaustive):

  • LDA learners and customers
  • LDA staff
  • All employers with whom we partner for the provision of work placements and / or training
  • All persons coming onto our premises
  • Business partners and suppliers who provide services on behalf of LDA

It is the responsibility of all to comply with these policies

Anti-slavery and human trafficking policy

At LDA we are committed to opposing modern slavery in all its forms and to pre­venting it by whatever means we can. We demand the same attitude of all who work for us and expect it of everyone we have business dealings with. We have a zero tolerance attitude to modern slavery.

Our anti-slavery and human trafficking policy sets out our approach to preventing slavery and human trafficking. Download the full policy here.

Our accessibility statement

LDA is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Whilst LDA strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

Environmental policy

LDA Ltd is one of the country’s leading organisations in using technology to deliver learning and assessment. We use the latest in technology to provide individuals and business with the skills they need to succeed.

LDA Ltd is committed to minimising the environmental impact that its business practices have on its surroundings and promoting environmentally sound and sustainable practices. For many years, LDA Ltd has recognised the importance of behaving in an environmentally responsible way and has adopted suitable working practices to continually improve its environmental performance. LDA Ltd is aware of its continual impact on the environment through its activities including:

  • Hazardous and non-hazardous waste generation, storage and disposal
  • Consumption of electricity and water
  • Use of resources and consumables
  • Procurement and purchasing
  • Transport

In this policy statement we commit our company to:

  • Comply with all relevant environmental legislation, regulations and approved codes of practice;
  • Protect the environment by striving to prevent and minimise our contribution to pollution of land, air, and water;
  • Keep wastage to a minimum and maximise the efficient use of materials and resources;
  • Manage and dispose of all waste in a responsible manner;
  • Promoting environmentally aware practices with those working on our behalf through third party contracting arrangements;
  • Provide training for staff working for and on behalf of LDA Ltd to ensure working practices are consistent with the policy and within an environmentally aware culture;
  • Regularly communicate our environmental performance to our employees and other significant stakeholders;
  • Develop our management processes to ensure that environmental factors are considered during planning and implementation;
  • Monitor and continuously improve our environmental performance in accordance with our environmental objectives and targets.

This policy statement will be regularly reviewed and updated as necessary or when activities, products or services change. The management team endorses these policy statements and is fully committed to their implementation.

Fraud Statement

At LDA we are committed to conducting our business with the highest standards of honesty and integrity in a responsible and transparent way.This means we will not tolerate fraud or any other behaviour that results in either misreporting the service we have delivered or the performance we have achieved or claiming or receiving funds to which we are not entitled.  If ever we discover an inaccuracy or error in reporting or in claiming funding we will notify the funding body of the error and immediately repay any monies to which we are not entitled.

We foster a culture of openness and accountability as key to prevention, working hand in hand with our policies and procedures which are shared with all employees and supply chain partners.  However, we recognise that no system of internal control can be foolproof. We know things can go wrong from time to time in organisations, and when this happens, we act swiftly and decisively.

This is what we have in place:

  • A comprehensive framework of anti-fraud policies and procedures to prevent, detect and investigate suspicions of fraud across our business, including our supply chain partners.
  • A whistleblowing policy to provide/encourage learners, employees and supply chain partners with routes to raise a concern without fear of reprisal
  • An independently hosted hotline for employees and supply chain partners
  • A dedicated independent investigations team

This is what we do:

  • Take all allegations of fraud or irregularity seriously taking appropriate action
  • Investigate all allegations of fraud and irregularity in accordance with defined processes and legislation
  • Take appropriate action, including disciplinary action and/or dismissal for our own staff, contract termination and referral to police and other agencies  e.g. SFA, Home office or Awarding bodies
  • Work closely with our supply chain partners and other contracting bodies to promote a culture of openness for the identification of malpractice including fraud

This is what we encourage:

  • A culture of openness and accountability, without fear of reprisal or subsequent discrimination, victimisation or detriment
  • Our staff to let us know straight away when they observe something which looks suspicious
  • Our staff and suppliers and their staff to act with honesty and integrity, and co-operate when we need to investigate allegations of fraud