Privacy statement

Summary

Scope

This notice provides a summary of the full LDA Privacy Statement. Both the notice and the LDA Privacy Statement apply to information collected by LDA Limited via the www.mylda.com website and in any manner described in the LDA Privacy Statement.

  • Part A applies if you enrol as a learner on a LDA course
  • Part B applies if you are purchasing online Course Materials

Part A

Personal Information

We collect personal data about you when you enrol as a learner. (Further Information). At enrolment, we may ask you for sensitive personal data and for your consent to use it for a specific purpose. If you do not wish to provide this information, you may select the Not Known/Not Provided or Prefer not to say option.

We share some of your personal data with the Skills Funding Agency. The ESFA through their Learner Registration Service allocates Unique Learner Numbers (ULNs) which enable individuals to access their participation and achievement data. The ESFA will share your LDA Ltd participation and achievement data with other organisations if you tell LDA Ltd that you are happy for the ESFA to do so (Further information)

We share some personal information with Job Centre Plus if you have been referred to LDA Ltd by them. (Further information)

If government funding is available for your course, we collect personal data from you to see if you can have that funding. (Further information).

When you access your course materials we collect information about how you use those materials.

We collect certain personal data about you when you enter competitions. (Further information).

You may provide us with further personal data if you use one of our learning or communications facilities or use one of our online skills tests. (Further information).

We use cookies and other technologies to keep track of how you interact with our website and to target advertising. For further information about this please see our “How we use Cookies”.

Purposes and Disclosures

We use your personal information to deal with your queries, to provide you with the services you request, to determine whether you are eligible for government funding (if available), customer feedback and for general statistics and research.

Depending on the preferences indicated by you, we may use your personal data to contact you about LDA developments and offers. (More information).

We may disclose your personal data to your sponsor, if you are being sponsored by your employer or by a trade organisation or other group.

We may disclose your information to third parties who may take over some or all of the LDA business in the future.

We may disclose your information to certain government agencies in connection with the funding of your course. (Further information).

If you enrol in a LDA centre we will disclose your personal data to the approved service provider that will be delivering and supporting your learning (who may use it for any of the above purposes) Following registration and enrolment, either in a LDA centre or online, all of our approved service providers will have access to your name, date of birth, address, username, learner reference number and details of which LDA courses you have enrolled on in the past.

Your Rights and Choices

You can request that:

  • your details not be used for marketing purposes;
  • we provide you with a copy of the information we hold about you
  • we correct inaccuracies in your information.

The General Data Protection Regulation (GDPR) strengthens your rights over how companies use your data.

We ensure Data Subjects rights under the GDPR are protected by ensuring a data subject can request:

The right to be informed The right to be informed encompasses our obligation to provide ‘fair processing information’, typically through a privacy notice. It emphasises the need for transparency over how we use personal data of individuals.

The information we supply about the processing of personal data must be:

  • concise, transparent, intelligible and easily accessible;
  • written in clear and plain language, particularly if addressed to a child; and
  • free of charge.
The right of access Individuals have the right to access their personal data and supplementary information. This is known as a Subject Access Request (SAR).

The right of access allows individuals to be aware of and verify the lawfulness of the processing.

Under the GDPR, individuals will have the right to obtain:

  • confirmation that their data is being processed;
  • access to their personal data;
  • other supplementary information – this largely corresponds to the information that should be provided in a privacy notice.

We must provide a copy of the information free of charge. However, we can charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.

Information must be provided without delay and at the latest within one month of receipt. We will be able to extend the period of compliance by a further two months where requests are complex or numerous.

Certain data may not be disclosed where a relevant exemption applies. We will provide an explanation and a right of appeal in these circumstances.

Where we are not the Data Controller, we will forward the request to the Data Controller and otherwise assist in answering the request, where appropriate. For example, where we are a Data Processor we will provide information we hold on behalf of the Data Controller to the Data Controller within a reasonable amount of time to allow them to respond to the request within the statutory time limits.

For more information about SAR process, please refer to learndirect Subject Access Request process.

The right to rectification
  • The GDPR gives individuals the right to have personal data rectified.
  • Personal data can be rectified if it is inaccurate or incomplete.
  • We must respond within one month. This can be extended by two months where the request for rectification is complex.
  • If we cannot take any action in response to a request for rectification, we must explain why to the individual, informing them of their right to complain to the supervisory authority (ICO) and to a judicial remedy.
The right to erasure
  • The right to erasure is also known as ‘the right to be forgotten’.
  • The broad principle behind this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.

Individuals have a right to have personal data erased and to prevent processing in specific circumstances:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed;
  • When the individual withdraws consent;
  • When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing;
  •  The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR);
  • The personal data has to be erased in order to comply with a legal obligation.

We can refuse to comply with a request for erasure where the personal data is processed for the following reasons:

  • to exercise the right of freedom of expression and information;
  • to comply with a legal obligation for the performance of a public interest task or exercise of official authority;
  • for public health purposes in the public interest;
  • archiving purposes in the public interest, scientific research historical research or statistical purposes; or
  • the exercise or defence of legal claims.
The right to restrict processing
  • Individuals have a right to ‘block’ or suppress processing of personal data.
  • When processing is restricted, we are permitted to store the personal data to comply with legal or contractual obligations, but not further process it.
  • We can retain just enough information about the individual to ensure that the restriction is respected in future.

We will be required to restrict the processing of personal data in the following circumstances:

  • Where an individual contests the accuracy of the personal data, we should restrict the processing until we have verified the accuracy of the personal data;
  • Where an individual has objected to the processing (where it was necessary for the performance of a public interest task or purpose of legitimate interests), and we are considering whether our organisation’s legitimate grounds override those of the individual;
  • When processing is unlawful and the individual opposes erasure and requests restriction instead;
  • If we no longer need the personal data but the individual requires the data to establish, exercise or defend a legal claim;

We must inform individuals when we decide to lift a restriction on processing.

The right to data portability
  • The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.
  • It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

The right to data portability only applies:

  • to personal data an individual has provided to a controller;
  • where the processing is based on the individual’s consent or for the performance of a contract; and
  • when processing is carried out by automated means;

We must provide the personal data in a structured, commonly used and machine readable form. Open formats include CSV files. Machine readable means that the information is structured so that software can extract specific elements of the data. This enables other organisations to use the data.

We must respond without undue delay, and within one month. This can be extended by two months where the request is complex or we receive a number of requests. We must inform the individual within one month of the receipt of the request and explain why the extension is necessary.

The information must be provided free of charge.

The right to object If a data subject believes that the processing of personal information about them is causing, or is likely to cause, substantial and unwarranted damage or distress to them or another person, they may notify the organisation in writing to request learndirect to put a stop to the processing of that information.

Individuals have the right to object to:

  • processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
  • direct marketing (including profiling); and
  • processing for purposes of scientific/ historical research and statistics.

We must stop processing the personal data unless:

  • we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or
  • the processing is for the establishment, exercise or defence of legal claims.

We must inform individuals of their right to object “at the point of first communication” and in our privacy notice. This must be “explicitly brought to the attention of the data subject and shall be presented clearly and separately from any other information”.

Rights in relation to automated decision making and profiling The GDPR applies to all automated individual decision-making and profiling. This may be not applicable to learndirect if we are not using any automated means to process personal data.

Automated individual decision-making (making a decision solely by automated means without any human involvement)

Profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process.

We can only carry out this type of decision-making where the decision is:

  • necessary for the entry into or performance of a contract; or
  • authorised by Union or Member state law applicable to the controller; or
  • based on the individual’s explicit consent.

You may also turn cookies off in your browser. However if you do so, you may not be able to use certain features on the website. (More information).

Important Information

Your personal data is protected by UK data protection law. You can find the details for the UK Information Commissioner at www.informationcommissioner.gov.uk.

You can access more information on our privacy practices in the full Privacy Statement.

Note: For LDA Apprenticeship scheme you as the apprentice give LDA implicit approval for LDA to share as required your Personal Data including your learner file with the appropriate Awarding Body and with the approved LDA Apprenticeship Assessment Organisations.

How to contact us

To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or concerns about how we handle your personal data, please contact: LDA Limited, Dearing House, 1 Young Street, Sheffield, S1 4UP, call freephone number: 0114 321 1444, or email: marketing@mylda.com.

Full Privacy Statement

By using this website you accept the terms of this privacy statement, the copyrightstatement and the terms and conditions on this website.

Our commitment to privacy

This privacy statement explains how LDA Limited (referred to as “we”, “us” or “LDA”) collects information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions, comments or concerns about how we handle your personal information, please ring us on 0800 101 901 or email us.

Follow the hyperlinks below for more information about our policies and practices in relation to your personal data.

  • Giving information for other people

    When you give us information about another person, the other person must have agreed to let :

    • us process all their personal data; and
    • you receive any data protection notices for them.

    When you send information for someone else, you are confirming that you have told them :

    • which data they must give;
    • which information is voluntary; and
    • how they can access and, if necessary, correct the data we hold about them.

    The information we collect during the enrolment process

    When you enrol with us, you (or the person enrolling you) must tell us:

    • your full name;
    • your gender
    • your date of birth;
    • your address (and correspondence address if different);
    • primary telephone number;
    • your employment status;
    • where you heard about us;
    • if you have done any learning in the last three years.

    We also request other information including your title, middle name, email address, National Insurance number and if you are a Welsh speaker, but you don’t have to give us these details. Following enrolment via the website, we, or our approved service providers, may request additional personal data from you in order to further support your learning. You do not have to provide this information, but if you do not, you may not get the most out of your learning. However, we ask you to tell us whether you have achieved Level 2 in English and Maths.

    Before you enrol, we will give you a username and ask you for a password. You will also be given a learner reference number and asked to give the answer to a question you choose which will identify you.

    Online

    Before enrolment

    • your full name;
    • your date of birth;
    • your address (and correspondence address if different);
    • primary telephone number;
    • your employment status;
    • your NI number (if applicable);
    • email address;
    • your education so far;
    • your citizenship status; and
    • where you live and how long you have lived there.

    We use this information to check whether you are eligible for funding. If you are not eligible this information will be destroyed.

    At enrolment

    We will call you at the time of your choice to check all the above details with you and may request additional information, such as where you heard about us and if you have done any learning in the last three years, other information we may collect is set out in this Privacy Statement. You will need a user name and password to access your course materials. Your user name is your email address and you can either choose your own password or we will give you one which you must change when you first log in. If you are already registered on the LDA community you will use the same user name and password to access your learning.

    Please note that when you enrol on a LDA course that leads to a qualification such as an NVQ, we send non sensitive personal information to the relevant awarding bodies so that they can undertake the administration associated with your qualification.

    Other information we collect, if you enrol in a learning centre, to see if you can have government funding

    If government funding is available for any of our courses, you need to answer some other questions to see if you are eligible for funding. If you wish to take advantage of any such funding, you will be asked about:

    • your age;
    • your education so far;
    • your citizenship status; and
    • where you live and how long you have lived there.

    We, or our approved service providers, may require additional information from you in order to support an application for funding. If you do not want to provide us with this information, we will not be able to offer you the course at the reduced price.

    Learner File

    When you start your learning we or your Service Provider will create a Learner File to hold the documents which relate to your learning and evidence of proof of identity and funding eligibility. As you progress through your learning other documents, including some of your course work, may be held on this file.

    The information we collect when you access course materials

    We collect information about how you use course materials to monitor your learning and improve our users’ learning experience.

    The information we collect when you enter competitions

    From time to time we may run competitions and promotions on the website. If you enter these, we may ask for your name, address, email address and username so that we can administer and control the competition and, of course, notify the winners.

    Other information we collect

    If you require a free information pack, we ask you to provide us with the information on the “request more information” form on the website, including:

    • Title;
    • Full name;
    • Full address;
    • An indication of courses in which you are interested;
    • Whether you would like to know where your nearest LDA centres are;
    • Where you heard about us.

    You can also decide to give us your home and mobile telephone numbers and your email address but you only need to do this if you want us and/or our approved service providers to contact you about LDA developments and offers in this way.

    If you are not registered as a LDA learner but use one of our online tests to test your skills, we ask you to provide your full name and email address. This information is not retained by us but is used only when sending you your test results.

    You may also provide personal data through:

    • calls to our helplines;
    • letters and email;
    • customer feedback forms;
    • the LDA “Community”; or
    • other learning or communications facility offered by us.

    * We may record calls to helplines and communications via on-line tools for quality and training purposes only. We will store calls for about six months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

    Sensitive personal data

    Sensitive personal data includes details of your:

    • race or ethnic origin
    • political opinions
    • religious or other beliefs
    • trade-union membership
    • physical or mental health
    • sexual life; or
    • criminal record (including information about criminal proceedings and suspected criminal activities).

    At or before enrolment you may be asked for sensitive personal information but you do not have to provide it. If you decide to provide sensitive personal data we will use it for the purposes described in the section below. If you do not want to provide it, or do not want us to use it for these purposes then when enrolling online please select the “prefer not to say” option or if enrolling in a LDA centre select the “Not Known/Not Provided” option.

    You may also volunteer sensitive personal data to us or our approved service providers, for example, when you submit a query or comment to us via the website or some other means of communication. If you do so, you explicitly consent to our using such information as described in this Privacy Statement.

    How we use the information we collect

    We use your personal information and your Learner File:

    • to answer your queries or complaints;
    • to deliver our services, for example on-line tools to test your skills;
    • to provide the LDA “Community” facility;
    • to support your learning;
    • to provide course materials;
    • to carry out administration;
    • to improve the quality of services;
    • to support your application for government funding;
    • to obtain customer feedback;
    • for general statistics and research;
    • for obtaining any relevant professional advice;
    • as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

    Third parties and sponsors

    To achieve the purposes set out in this privacy statement we may need to share your information and Learner File with our service providers (including our approved learning providers), agents, professional advisors and auditors and to your tutor(s). When you enrol on a course with a service provider in a LDA centre, the service provider will be delivering and supporting your learning. Following enrolment via a centre or online, all of our approved service providers will have access to your name, date of birth, address, username, learner reference number and which LDA courses you have enrolled on in the past as well as details relating to these LDA courses to help us deliver our services to you. In a limited number of circumstances it may be necessary to allow a new Service Provider access to all your personal information for example if your existing Service Provider no longer provides LDA services.

    We may also give your information to third parties who may take over part or all of the LDA business in the future, but only for the purposes outlined in this privacy statement. If your employer, trade organisation or other organisation is sponsoring or supporting you, we may give the personal information we have collected to your sponsor to monitor your learning.

    Communications between you and your tutor using any of the tools or functions we make available to you (including unopened messages sent via our messaging system) may be monitored by LDA staff to check the quality of tutor support. LDA staff and auditors may also access these communications when we want to investigate or audit learner funding arrangements.

    Referral Partners

    If we have received your details as a referral from one of our partners we may be required by the referral partner to provide them with updates on the following areas:

    • Attendance
    • Progress
    • Achievement/completion
    • Outcome/destination
    • Withdrawal

    Job Centre Plus Referrals

    If we or our Service Providers receive your details via a Skills Conditionality Referral from Job Centre Plus we are obliged to keep them informed of your progress. We will complete a Starter/Leaver notification form that contains details of the course being taken, when started and an anticipated end date. You will be asked to sign this to confirm you have started the learning prior to it being sent to Job Centre Plus for processing. When you stop learning for whatever reason the remaining boxes of the Starter/Leaver notification form are completed and returned to Job Centre Plus. In certain circumstances this may result in sanctions being applied by Job Centre Plus, details of these are available from www.direct.gov.uk.

    Keeping you informed

    We, and our approved service providers, will use your information to send you regular updates about:

    • our services and materials;
    • additions to the website; and
    • specific activities such as customer feedback surveys and competitions.

    If you enrol on a LDA course you will periodically be sent customer feedback surveys. If you do not wish to be contacted for marketing purposes untick the relevant boxes on the ’contact permissions’ page. If at any time, you change your mind about receiving updates, you can change your preferences using “edit your details” on your learner home page.

    If you are simply requesting a free information pack, you can invite us to send you updates by ticking the appropriate boxes on the “request more information” page. If you change your mind about us contacting you for this purpose, please ring us on 0114 321 1444 or email us.

    We will never use your sensitive personal data for marketing purposes without your express consent.

    Funding

    We, and our approved service providers, may use your personal data to process or to support any application made for funding associated with your learning. For these purposes we, or our approved service providers, will share the information you supply with the Skills Funding Agency in England. The Skills Funding Agency may in turn share it with the European Social Fund, or other government agencies that may provide funding for your course, including the Welsh Assembly Government for learners who enrol in Welsh centres. We may use a third party service to verify your identity for funding eligibility. If you are a learner between the ages of 16-19 years of age (or up to 25 years of age for learners with learning difficulties or disabilities), we are required by the Skills Funding Agency to notify Connexions when you leave, or intend to leave learning. We, or our approved service providers, may also share it with the Office for Standards in Education, Children’s Services and Skills (Ofsted) so that it can check our use of public monies. If you do not want us to use your personal data for these purposes, we will not be able to offer you the course at the reduced price.

    At the point this information is collected you will be asked to indicate if you do not wish to be contacted by the Skills Funding Agency or its partners in respect of courses, surveys and research. You can change your choices at any time by talking to your tutor. Please read the SFA Privacy Notice below.

    We, or the government agency providing funding for your course, may use your personal data and Learner File to investigate a suspected misuse of public monies or other fraudulent activity by any person relating to your learning activity. In doing so, we, or the government agency providing funding for your course, may disclose your information to other government agencies (e.g. the Department for Work and Pensions) to establish whether there has been any duplication of funding for your course. We may also contact you for the purposes of any such investigation.

    ESFA Privacy Notice 2017 to 2018

    This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of the Data Protection Act 1998, the DfE is the data controller for personal data processed by the ESFA..

    How We Use Your Personal Information
    Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR).

    Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with the Data Protection Act 1998.

    The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.

    You can opt out from being contacted for other purposes by choosing a relevant option in the ESFA Contact Restriction fields which will be discussed with you when you register with LDA.

    Further information about use of and access to your personal data, and details of organisations with whom we regularly share data are available at:

    https://www.gov.uk/government/publications/esfa-privacy-notice

    Statistics

    We and/or the approved service providers delivering and supporting your learning are also required to provide statistics to all of the government agencies mentioned under the heading ‘Funding’ and to the Department for Business, Innovation and Skills, in order that they can carry out checks on our funding arrangements and our performance and for research and statistical purposes. This helps us, and our approved service providers, to maintain our funding. Where such information is supplied, it is provided in an aggregated manner so that whilst such authorities may be aware of, for example, the number, geographic location and sex of persons using LDA, you cannot be personally identified from this information.

    However, we may provide information that identifies you (your name, date of birth, address and postcode) to the Department of Work and Pensions so that they can check whether LDA learners have progressed into employment and compile statistical information about such progression. You will not be identifiable from the statistical information compiled.

    The information collected on Welsh speakers is passed in an aggregate manner to the Welsh Assembly. You cannot be personally identified from this information.

    Requests for information

    If you have not registered as a learner but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

    Protecting your personal information

    We are registered as a data controller (in our registered company name of LDA Limited) in line with the UK Data Protection Act, 1998. As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password using the “change my password” option under “your details” on your learner home page.

    Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

    Please look at the terms and conditions on this website for our policy on purging emails and webspace. The terms and conditions tell you when we may close your account and delete all your records, files and information.

    Keeping your personal data

    We keep personal data and Learner Files:

    • for as long as is necessary to fulfil the purposes we collected it for;
    • as required by law; or
    • to enforce or defend legal claims.

    Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time.

    Our policy for children

    Our website is not designed for or directed at children under the age of 13. No one whose date of birth indicates that they are under 16 years will be able to register on-line as a learner. We recommend that you put parental controls on your internet browser and supervise your children when they are online.

    We will not use information collected from people under 18 for marketing purposes. In general, Government funding is not available to learners under 19 via LDA, although there are some specific exceptions, in particular apprenticeships. This privacy statement will apply to any learner enrolled on an apprenticeship even if you are aged between 16 and 18.

    Although anyone can take part in competitions and promotions, we will send notice of a win or prize directly to the parent or guardian identified during registration. Where a winner is under 18, we will not publish his or her personal details unless we have obtained the consent of the parent or guardian during registration.

    If you are a tutor

    When you are registered as a tutor by a Service Provider you accept that all activity is undertaken by you for the provision of LDA learning. Any comments or tutor notes placed by you on the LDA system will be retained, are visible to the relevant learner and authorised personnel within LDA Ltd and may be used as evidence of learner support.

    Your rights

    You have the right to:-

    • ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please ring us on 0800 101 901 or email us;
    • challenge the accuracy of data held about you. You can amend your details on the website at any time using “your details” on your learner home page. If you are unable to amend the details please ring us on 0114 321 1444 or email usto request a change
    • take steps to prevent your personal data being processed if the processing is likely to cause you substantial damage or substantial distress which is unjustified. If you want to exercise this right you must put your objection in writing by emailing us, specifying why the processing has this effect and state what you require LDA to do to avoid causing damage or distress.

    If you wish to make a data protection complaint go to:https://mylda.co.uk/contact-us/#general and select Make a Complaint from the options provided.

    Links

    Our website contains links to other websites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that collects personal information from you.

    Other information

    You should note that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although will still only be used in accordance with this privacy statement.

    Part B

    By using this website you accept the terms of this privacy statement and the terms and conditions on this website.

    Our commitment to privacy. This privacy statement explains how we collect information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions or comments about how we handle your personal information, please ring us on 0114 321 1444 or email us at marketing@mylda.com.

    You may also use these contacts to tell us about any concerns you may have about our privacy statement. We have registered as a data controller (in our registered company name of LDA Limited) in line with the United Kingdom Data Protection Act, 1998.

    Giving information for other people

    When you provide us with information about another person, the other person must have agreed to let:

    • us process all their personal data contained in the information provided; and
    • you receive any data protection notices for them.

    When you send information for someone else, you are confirming that you have told them :

    • which data they must give;
    • which information is voluntary; and
    • how they can access and, if necessary, correct the data we hold about them.

    Paying for a Course online

    When you pay for a Course online, you will be asked for:

    • details of a credit or debit card;
    • an e-mail address; and
    • a telephone number.

    These details are collected by:

    Barclays Bank PLC (trading as Barclaycard)
    PO Box 1121
    St Albans
    Al1 9TQ

    They collect credit or debit card details over a secure link. We do not collect them and they are not made available to us or our Agents or Resellers. Barclaycard will use the personal information you provide to process your online payment and to refund any monies due to you if you cancel your enrolment in line with the terms and conditions on this Website. When you make a payment online, Barclaycard will use industry standard software, which encrypts your information. For further details about the security of this information, please refer to Barclaycard.

    The information we collect during registration or enrolment

    When you register with us, you (or the person registering for you) must tell us:

    • your full name
    • email address
    • your date of birth (security question)
    • in which region of the UK your company is based
    • Company sector
    • Number of Employees
    • where you heard about us.

    We also ask for your company name but you do not have to provide this information if you do not wish to.

    Following registration via the Website, we, or our Agents (where you have been introduced to the Website via an Agent or Reseller), may request additional personal data from you in order to further support your learning. You do not have to provide this information, but if you do not, you may not get the most out of your learning.

    If you wish to purchase offline products (CD Roms and DVD etc) you will need to provide us with a delivery address when you place the order.

    The information we collect when you access Course Materials

    We collect information about how you use Course Materials to monitor your learning and improve our users’ learning experience.

    Other information we collect

    You can also decide to give us your home and mobile telephone numbers and your personal email address but you only need to do this if you want us /or our Agents or Resellers to contact you about LDA developments and offers.

    You may also provide personal data through:

    • calls to our helplines;
    • letters and e-mails;
    • customer feedback forms.

    We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

    How we use the information we collect

    We use your personal information:

    • to answer your queries or complaints;
    • to deliver our online services, for example any Courses that you have access to
    • to provide Course Materials;
    • to carry out administration;
    • to seek your opinion of the Course and Website
    • for general statistics and research;
    • for obtaining any relevant professional advice;
    • as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

    Third parties and sponsors

    To achieve the purposes set out in this privacy statement we may need to give your information to our service providers, Agents and Resellers. Following registration and/or enrolment via the website, we and our Agent or Resellers, if you registered via one of our Agents or Resellers, will have access to your name and contact details to help us deliver our services to you.

    If your employer, trade organisation or other group is sponsoring you, we may give the personal information we have collected to your sponsor to monitor your learning.

    Keeping you informed

    We, and our Agents or Resellers, will use your information to send you regular updates about:

    • our services and materials;
    • additions to the Website; and
    • specific activities such as customer feedback surveys and competitions.

    If you wish to receive information about LDA developments and offers by telephone, email and/or SMS, please invite us to contact you by ticking the appropriate boxes. If at any time, you change your mind about receiving updates, you can contact us and we will alter your stated preferences accordingly.

    We will never use your personal data for marketing purposes or to target you for customer feedback purposes without your express consent.

    Statistics

    We and/or our Agents or Resellers delivering and supporting your learning are also required to provide statistics to government agencies including Department for Education and Skills, in order that they can carry out checks on our performance and for research and statistical purposes. Where such information is supplied, it is provided in an aggregated manner so that whilst such authorities may be aware of, for example, the number, geographic location and size of organisations using LDA business, you cannot be personally identified from this information.

    Requests for information

    If you have not registered on the Website but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

    Protecting your personal information

    As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password. You can change your password on the Website.

    Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

    Keeping your personal data

    We keep personal data :

    • for as long as is necessary to fulfil the purposes we collected it for;
    • as required by law; or
    • to enforce or defend legal claims.

    Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time.

    Cookies

    We use cookies and other technologies to keep track of how you interact with our website and to target advertising Please see the “How we use cookies” page for further information.